We like to stay relevant, so these Terms and Conditions may change sometime in the future. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). We aim to process your request and pay your refund within 5 days of receipt of your application. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. Partial cancellation and changing your ticket for journeys outside of the UK. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). 1. SplitSave tickets work with group save too. The Railcard does not become your property. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. Customers from UK, for Eurostar and European journeys. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . The following provision contained in Section 9.5. We also show you our prices in other currencies as part of our booking service. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. You can contact AAA to find out more information on how to commence an arbitration proceeding. The Agreement. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. This minimum fare does not apply to: Click here to view the minimum fare. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. There is a $1.10 charge to change your address online. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Help with my The Trainline issue. Call picked up by a real person YES. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. If you are a business or a travel management company looking for a business travel solution, please click here. Navigate phone maze to a human Press 3 then 5. Youre also agreeing that the card you pay with is yours (i.e. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. Step 2 Click on Personal info in the left sidebar. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. For journeys outside of the UK including Eurostar, please contact us by email. Create a New Account. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. VAT number: 791 7261 06. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. 2 views | 334 similar | 0 following. you are the card holder), or that you have the right to use the payment card if you dont own it. But, well let you know before you pay if the price has changed. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Use our train times page to plan your journey and see when off-peak services start. or is for Standard Class travel, and you wish to travel First Class. 14. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. [last] (ex. All of Trainline's email addresses follow the format: [email protected]. Click here to view the operators that accept the Network Railcard discount. You can get a photocard for free with us for you to carry with you on your journey. Same train, same route - just more tickets. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Expand that section and select Change date/time or 'Refund tickets'. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. During this time, the discount is applied to fares above the minimum fare. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). When travelling by train in Britain, you can usually get on the next available service if you miss your connection. If you are interested in a career at Trainline, please click here. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. 1. 4. Changes must be made before your original journey departs. Trainline.com Limited is registered in England and Wales. Then, click on the my account icon and select "My account" 3. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Thats one less thing to have to remember! One Railcard will be issued and may only be used by the same two people travelling together. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). This is the main email address for your Google Account. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. You can cancel your existing booking and buy a new one." Via our highly rated website and mobile app, people can . For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. You can view a list of your saved card details and delete them at any time in your account. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). All child fares are subject to a 1 minimum fare at all times. Most stations accept this form, but please check beforehand. Changing your ticket for European coach journeys. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Copyright Trainline.com Limited and its affiliated companies. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. The company providing the hosting services is Amazon Web Services (AWS). The discount card or subscription can then be refunded. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. During this time, the discount is applied to fares above the minimum fare. This data can be used in legal proceedings, in the same way as any written document. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. Copyright 2023 Trainline.com Limited and its affiliated companies. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. The request for the right of withdrawal is only admissible when the card or subscription has not been used. Discounts apply to services in the Network Railcard area only. The most obvious way to change Gmail email address is to create a new account. Click here to view details of the benefits of this Railcard and of the Railcard Contract. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. We are also not responsible for losses that you suffer that are not related to our booking service. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. We are represented by over 50 nationalities across five locations. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. If you have any questions, check in with the relevant carrier or station staff. Your order will only be complete after the full price has been paid. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. STEP 1: Log-in to your Online Account. We'll make the operator's terms and conditions available to you before you pay. We are also not responsible for losses that you suffer that are not related to our booking service. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Open the PDF attachment and show the ticket on your mobile device. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. Under "Contact info," select Email Google Account email . Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Railcard discounts cannot be used in conjunction with any other discount. Your journey may not meet the operators criteria for compensation. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). A Senior Railcard gives you 1/3 off rail fares across Britain. Youll need to sign for the tickets upon delivery. all Off-Peak Returns). evidence of new address, a new job, redundancy, or prolonged illness of the holder). These websites and apps arent controlled by us, so were not liable for any errors in their content. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. Call us on 002 3055 1995 to get help with existing bookings. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. All rights reserved. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information [email protected] addresses please! Calls from outside the UK may cost more. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. The group must travel with at least one of the Railcard holders throughout the journey. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Call us between 08:00 and 22:00 UK time any day of the week. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. trainline account change email London, England, United Kingdom. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. The relevant laws of France will apply to these Terms and Conditions. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. Please have a look at our FAQ page for more information. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. This is the fastest and easiest way, and you immediately get an email confirming the change. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. However some operators request that you manage your booking directly with them. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. You must be aged 60 years or over to buy a Senior Railcard. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. You must be aged 16 or 17 years old to buy the 16-17 Saver. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. From here select the details you want to update from the left hand side. Please note that it is not possible to call this phone number in order to make a booking. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. Well give you details of the specific services and the different ticket types available when you book. Now click on Add another email address or mobile number option. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. What is Complete Savings? For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Call center hours 24 hours, 7 days. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. Select "Email" under the "Contact info" tab. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Google Account email. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. In case of problems please contact the relevant third party provider. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Call us on 01 73 44 07 86 to get help with existing bookings. 6. Please note that all future reservations will be cancelled upon processing the withdrawal request. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Help us improve this article with your feedback. A 16-17 Saver gives you 50% off rail fares across Britain. Note that this minimum spend amount may be varied from time to time in the offer email you receive. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. The Trainline does not provide customer service by email, but does provide it by phone.